STEP 2: Check the connection of your Brother machine and the computer If an error is displayed, go to the Troubleshooting section and find a solution. Check if the LCD display or LED indication of your Brother machine is not showing some error.Make sure that your Brother machine is turned on.STEP 1: Check the status of your Brother machine
Product Name: HP Officejet Pro 8610 Basic Device Software. Windows Installer reconfigured the product. Product: HP Officejet Pro 8610 Basic Device Software - Configuration completed successfully. This was followed by an Information event (ID 1001) from Windows Error Reporting that links to a Report.wer file (I won't paste the contents unless you want to see it).Īfter that, there were three events from MsiInstaller (ID's 1033, 11728, 1035) with the following messages:
Looking at my Event Log, I see the following entries that seem related:įaulting application name: DeviceSetup.exe, version: 32.3.198.49673, time stamp: 0x53cda652įaulting module name: ntdll.dll, version: 2.418, time stamp: 0x99ca0526įaulting application start time: 0x01d5c68ddb8fb05dįaulting application path: C:\Program Files\HP\HP Officejet Pro 8610\Bin\DeviceSetup.exeįaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll When the installation failed, I selected the option to send a detailed error log, but I didn't get any confirmation that it was actually sent.
I followed the steps you gave (the only one I hadn't tried yet was uninstalling the drivers in printui). Have a great thank you for your response and suggestions. Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! If the issue persists, use HP Smart app to print and scanĬlick here to download the app and to know more about it. Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Have you tried a clean uninstallation of previously installed drivers? I have tried rebooting, uninstalling/reinstalling several time and the results are always the same.Īny help or advice would be very much appreciated!
With the printer driver software installed, I have an HP Officejet Pro 8610 icon on my desktop, but instead of opening the printer management window, it opens the installation window.
I have had success adding the printer directly from the Windows control panel using the Add printer or scanner button, but this does not install the scanner and does not enable the Scan to Computer function on the printer (that I use a lot). It says that I have two 8610's, one at the old IP address that is says is installed, and one at the new IP address that is says is not installed. I tried running the HP Print and Scan Doctor 5.3. The just-installed printer disappears from the Printer & scanners control panel, and the Scanner device never gets installed. I have connectivity - I can browse to the printer's IP address and get the control panel, but when I try running the HP printer driver, it sees the printer and when I click to install, it quickly installs the printer (I can see it on the Printers & scanners control panel), but then seems to hang for several minutes, then comes back to a page saying "Unsuccessful Network Installation".
I reconfigured my OfficeJet printer to use the new wireless network so that it's on the same subnet with the PC and I am trying to reinstall the printer on the PC. This has caused all of my IP addresses to change - it was 192.168.1.x and now it's 192.168.86.x. I recently installed a Google Nest WiFi router.